You may return for exchange only any products* purchased via the Website, that are unwashed, unworn, have the tags attached and be in resalable condition, by trackable mail/courier within 7 days of the date you receive the Products. Goods must be returned to our headquarters in London. For return information please email rompboutique@gmail.com.
* CUSTOM ITEMS made to your measurements or requirements are strictly non-returnable.
Please ensure that all products returned are suitably packed for shipment, wrapped in suitable packaging and well boxed in case of water damage in transit. We recommend that you insure any products that are returned to us by mail as we will not be liable for any damage or loss during transit. Please ensure that any Products returned are accompanied by your receipt and appropriate shipping documents which can be obtained from rompboutique@gmail.com.
Any items returned that appear worn or used will not be accepted. Due to the delicate nature of some of our materials, we recommend taking care not to damage with make up. Items stained with make up will not be accepted for exchange. Items are not returnable after the 7 day period. Reduced items (items purchased on sale or with a discount code) are final sale.
Generally goods are shipped within 7-14 days of order, or sooner if they are in stock. Some sheepskin items may take up to 3 weeks. To enquire before ordering, please email rompboutique@gmail.com
Please see individual items for shipping time. Special order sheepskins are also available on express delivery on request.
We offer worldwide** FREE shipping on all orders. *
** Customers are responsible for any applicable duties/taxes charged by their country. Goods are shipped from our headquarters in London **
**Whilst we endeavor to offer complimentary shipping to all customers, certain remote locations may incur a shipping charge from London. If in doubt, please contact rompboutique@gmail.com
