We offer complimentary worldwide** shipping via standard UPS on all orders * Items are shipped within 7-14 days and some items are shipped sooner. If you would like an exact delivery date prior to ordering, please email firstname.lastname@example.org stating the item and size required.
All orders are shipped from our headquarters in LONDON.
Customers are responsible for any applicable import duties/taxes charged by their country. If returning an item for exchange, customers are responsible for all costs associated with shipping the return item to London. We recommend insuring return packages as Romp will not be responsible for any lost or damaged return packages. Please ask us lots of questions if you're unsure what size to order- we are here to help! Please email email@example.com for further information.
You may return for exchange only any products* purchased via the Website, that are unwashed, unworn, have the tags attached and be in resalable condition, by trackable mail/courier within 7 days of the date you receive the Products. Goods must be returned to our headquarters in London. For return information please email firstname.lastname@example.org.
Please ensure that all Products returned are suitably packed for shipment, in case of water damage in transit. Please ensure that any Products returned are accompanied by your receipt and appropriate shipping documents which can be obtained from email@example.com.
*Any items returned that appear worn or used will not be accepted. Due to the delicate nature of our materials, we recommend taking care not to damage with make up. Items stained with make up will not be accepted for exchange. Items are not returnable after the 7 day period. Reduced items (items purchased on sale or with a discount code) are final sale.
Custom made, special order, one-off items* are non returnable.
**Whilst we endeavor to offer complimentary shipping to all customers, certain remote locations may incur a shipping charge from London. If in doubt, please contact firstname.lastname@example.org
Sanctuary Mask are shipped complimentary worldwide via UPS or Parcel Force and are non-returnable.